Network Inform: Managing Difficult Conversations

Type Service Network Event

St Oswald’s Hospice

Date April 11, 2018
Time 11:00am - 2:00pm
Venue St Oswald's Hospice, Gosforth

Free to members of Service Network, non-members can attend for a small fee of £50

Event details

A taster workshop looking at communications for challenging situations and to understand tools and strategies for planning effective and compassionate conversations.

Isn’t it strange that in the workplace we are reminded of our obligation to have a good grounding in and regular updates on issues such as manual handling, health and safety and data protection and yet we all have difficult conversations to deal with and we receive very little support in terms of how to handle them.

Often we avoid those conversations we label as difficult without appreciating the consequences this may bring.  Its important therefore to understand why we might want to avoid having certain conversations so we are able to plan for them effectively.  These essential communication skills will benefit you in all aspects of your life and whatever job or role you have.

Areas covered in the taster session:-

  • Describe the benefits of difficult conversations and recognise the consequences of not having them
  • Understand the pitfalls and how to avoid them
  • Learn 3 easy steps to approaching a ‘difficult’ conversation
  • Understand how your attitude affects the outcome of a conversation

Attendees will also have the opportunity to partake in a tour of St Oswald’s Hospice and see first hand the fantastic work that goes on.


11.00am – Arrival and registration

11:10am – 12:00pm – Optional tour of St Oswald’s Hospice

12:00pm – 12:30pm – Networking lunch and refreshments

12:30pm – 1:30pm – Presentation

1:30pm – 2:00pm – Q&A, networking and event close

 Please note agenda is subject to change


To find out more about becoming a member of Service Network contact the team on 0191 516 4400 or

Service Network is now managed by RTC North, a leading business support organisation with presence across the North of England for more information visit

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