Effective Performance Conversations

Fierce Conversations is a way of conducting business. An attitude. A way of life. 

In the final Master Class of this series, Dave Cater uses a framework based on Communications expert Susan Scott's Fierce Conversations, which maintains that a single conversation can change the trajectory of a career, marriage or life. Whether these are conversations with yourself, partner, colleagues, customers, family or friends, Fierce Conversations shows you how to have conversations that count. Don't worry, though, this is not about being aggressive as the idea might first imply! But it is about being honest and realistic...

Effective Performance Conversations brings into sharp focus for any manager and any organisation a challenge: any performance system seeks to achieve a balance between ensuring compliance to sound, tried and tested effective management principles and creating the conditions to inspire each individual employee to bring all of their capabilities to work every day.  The quality of these conversations is a critical success factor.

Dave Cater is a distinguished presenter and training professional working throughout the UK with blue chip organisations and government departments to get the best out of their people. This is the last of the four sessions on personal development that Dave is running in the spring and summer of 2012.

By the end of this Master Class you will be able to:

• Review your abilities to plan and hold performance conversations so that you open, conduct and close conversations well
• Enhance your feedback skills
• Manage the emotional element of performance conversations
• Use pivotal situations to set challenging objectives or agree action plans to help individuals move forward.

The course runs from 0930 - 1230 and includes refreshments. Free parking is available at the Eliesha offices.

Cost per person - £55 inc VAT

Service Network members can gain 20% off by quoting SERVNET01 when booking.

Limited places so please book early to avoid disappointment.